Privacy Policy

1. Introduction

Welcome to VIVID ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. Data We Collect

We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data: name, username, or similar identifier
• Contact Data: email address
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Usage Data: information about how you use our website and services
• Content Data: images, videos, and other content you upload to our service

3. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To provide and maintain our service
• To process your content and generate AI-powered videos
• To manage your account and provide customer support
• To improve, personalize, and expand our service
• To communicate with you about service updates and promotional offers
• To prevent fraud and enhance security

4. Data Storage and Security

Your uploaded content is stored securely on Amazon S3 with encryption. We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Uploaded content may be retained for 30 days after generation, after which it will be automatically deleted unless you choose to download and keep it.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent

7. Third-Party Services

We use the following third-party services to provide our platform:

• Amazon Web Services (AWS): For secure cloud storage and hosting
• Anthropic Claude AI: For AI-powered content analysis and generation
• Stripe: For secure payment processing

These third parties have their own privacy policies addressing how they use such information.

8. Cookies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@vivid.ai